1. Order Cancellation

Cancellation must be made before the order is being processed or fulfilled. A full refund will then be issued.

While we process your refund immediately on our end, do expect approximately 5 to 10 business days for the funds to be reflected in your account. Kindly contact us for any assistance in determining the status of your refund.

2. Return & Exchange Policy

How do I return a product?

Please follow the following return procedure:

• Sign in to your VITASG.SG account
• Click here to go to your Order History page to look for the Order Number
• Click the Returns/Refunds button on the right side of the Order Number
• Fill up the Returns Form and upload any necessary pictures

What if I have made my purchase using Guest Checkout?

Please contact our Customer Service team at enquiry@vitasg.sg within 7 business days from the date you receive your item(s) and provide us with the following information

• Order ID
• Product Name
• Return reason
  • Manufacturing defects
  • Damaged product(s)
  • Shortage of product(s) received
  • Wrong product(s) received
  • Wrong Delivery
  • Change of Mind
  • Other Reasons
• Return action
  • Replacement of product(s)
  • Store credit refunn
  • Original payment method refund
• Upload any necessary pictures of the product(s)

What is your return policy?

We welcome any return of item(s) within 7 business days from the date you receive your item(s).