Cancellation must be made before the order is being processed or fulfilled. A full refund will then be issued.
While we process your refund immediately on our end, do expect approximately 5 to 10 business days for the funds to be reflected in your account. Kindly contact us for any assistance in determining the status of your refund.
How do I return a product?
Please follow the following return procedure:
You may mail the product to us or by doing self-return at our office. Our office address is #05-00, No.4 Ang Mo Kio Ave 12 Singapore 569498. Do note that our opening hours are from Monday – Friday, 9am to 5pm (excluding Public Holidays).
For returns by mail, please send your parcel via a delivery method which allows tracking as we will not be liable for any lost parcel.
| Terms and Conditions Apply: |
| Reasons | Conditions | Action to be done | Shipping Fees / Payment | |
|---|---|---|---|---|
| Sealed | Unsealed | |||
| Manufacturing defects (E.g. Capsules discoloration upon opening) |
Exchangeable/ Refundable |
Exchangeable/ Refundable |
Provide picture of the defective area of the received item |
By Seller |
| Damaged products (E.g. Broken seal) | Exchangeable/ Refundable | Exchangeable/ Refundable | Provide picture of the defective area of the received item | By Seller |
| Any shortage of products received | Exchangeable/ Refundable | Exchangeable/ Refundable | Provide picture of the item contents within the parcel package and delivery label on parcel | By Seller |
| Wrong products received | Exchangeable/ Refundable | Non-exchangeable/ Non-refundable | Provide picture of the item contents within the parcel package and delivery label on parcel | By Seller |
| Wrong delivery | Exchangeable/ Refundable | Non-exchangeable/ Non-refundable | Provide picture of the delivery label on parcel | By Seller |
| Any change of mind from buyer's end | Exchangeable/ Refundable | Non-exchangeable/ Non-refundable | Provide picture of the item | By Buyer |
| Damaged products due to improper storage conditions | Non-exchangeable/ Refundable | Non-exchangeable/ Non-refundable | N/A | By Buyer |
| Other reasons | Non-exchangeable/ Refundable | Non-exchangeable/ Non-refundable | N/A | By Buyer |
Kindly note that the Return Item(s) button will only appear after the estimated delivery time has passed. Only orders with Complete status and within 7 business days from the date you receive your item(s) can be processed for return/refund.
What if I have made my purchase using Guest Checkout?
Please contact our Customer Service team at enquiry@vitasg.sg within 7 business days from the date you receive your item(s) and provide us with the following information
What is your return policy?
We welcome any return of item(s) within 7 business days from the date you receive your item(s).
When will I receive my refund?
Please allow up to 3 weeks, upon the receipt of your return item(s), for us to process your return and issue your refund. You may check the status of your return/refund in your Order History. Once your item(s) are being processed, you will receive a system generated email that includes the amount of refund for your records.
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